Team Leader de Recobro
VerisureCore Responsibilities
The role involves planning, organizing, and supervising the operational work of the collections team, focusing on leading, supporting, and developing operators in telephone management, negotiation, and achieving results. Key tasks include promoting interdepartmental relations, conducting floor coaching, monitoring KPIs, and generating various follow-up reports.
Requirements
Candidates must have a minimum of 1 year of experience leading collections teams, which is an exclusive requirement, and possess strong knowledge in team management, negotiation, collections, and KPI tracking using tools like Excel and CRM systems. Advanced student or professional with a tertiary/university degree in Administration, Finance, Accounting, or related fields is preferred but not mandatory.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
On-site