IT Customer Service Practitioner Medellin
AccentureWhat You'll Do
Manage delivery for IT production systems and services. Drive incident, issue, and outage management while conducting investigations and restorations. Document and track incidents and resolutions to ensure continuous improvement in service quality. Engage in proactive communication with stakeholders regarding service status and updates.
What We're Looking For
Advanced proficiency in Customer Technical Support is required. Intermediate proficiency in Customer Satisfaction is recommended. Experience in IT customer service roles is preferred.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Contract
Work Mode
On-site