Senior Growth Operations Specialist, Technical

Design a dual-track operational framework tailored to VARs and MSSPs. Operationalize structured growth programs through adoption and product upsell for technical teams. Partner with Support Leadership to analyze ticket telemetry and recurring technical friction points.

3 to 5 years of experience in CX Operations, Channel Operations, or Professional Services Operations within B2B Enterprise Software or Cybersecurity. Proven track record of managing operational workflows across Technical Support and Customer/Partner Success. Certification in Customer Success or Agile Project Management is preferred.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, competitive leave benefits, and a hybrid work model with flexible hours.