What You'll Do
Resolve employee tickets through the help desk, leveraging AI-powered support tooling to triage, troubleshoot, and close issues efficiently. Own audio-visual setup at the office and diagnose hardware and software issues across macOS devices. Partner with the Workplace Experience team on ordering and provisioning equipment and provide local support for the Argentina-based workforce.
What We're Looking For
2-4 years of hands-on experience with help desk ticketing systems. Skilled in using AI-powered tools and familiar with supporting audiovisual setups for meetings. Comfortable troubleshooting macOS environments and proficient in new hire onboarding, including account setup and hardware provisioning.
What We Offer
Full-time permanent position based in Buenos Aires, Argentina with a hybrid work arrangement of 1-3 days per week in the office. Applications are accepted on an ongoing basis until the position is filled.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid