Associate Contract Manager (Renewal Specialist) NAM Accounts
HubSpotCore Responsibilities
The role involves managing a high-volume book of business to protect retention and drive successful renewals by identifying customer risk early and guiding customers through the renewal process. Responsibilities include owning the renewal lifecycle from risk identification through contract execution and leading commercial renewal conversations.
Requirements
Candidates need 1 to 3 years of experience in Customer Success, Contract Management, or a similar customer-facing SaaS role, with comfort leading renewal and negotiation conversations. Strong written and verbal communication skills are essential for diagnosing customer challenges and providing clear, structured recommendations.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote