Analista de Negócios Junior | Planejamento de Atendimento

Monitor key operational indicators in real-time to ensure adherence to operational goals. Support the management of capacity, queues, breaks, and contact routing to maintain operational balance throughout the day. Prepare, update, and analyze operational reports to aid decision-making. Collaborate with customer service leadership to enhance operational performance and efficiency.

Bachelor's degree completed or in progress in Administration, Engineering, Statistics, Economics, or related fields. Experience in Service Planning, Real Time, or Operational Monitoring. Advanced Excel skills for data analysis, controls, and report creation. Strong analytical, proactive, and organized profile with the ability to work in a dynamic environment.

The company offers a range of benefits including meal and food allowances, health and dental insurance, childcare assistance, life insurance, and wellness programs. Additional perks include a corporate van, a recreational space with games, and facilities for breastfeeding. The company also supports extended maternity and paternity leave.