Technical Support Engineer II

Manage and own a customer or persona’s experience across the platform as it relates to unexpected behavior. Collaborate with cross-functional partners to triage and prioritize defects, and support account management teams on calls as necessary. Write accurate, clear, and detailed JIRA tickets, including technical details and steps to reproduce issues. Coach TSE I on resolution and manage escalated cases.

2+ years of experience in technical support engineering. Familiarity with Postman, Jira, observability platforms, APIs, SQL, Github, and Chat AI LLMs. Excellent oral and written communication skills, with a process-oriented approach to tasks.

Enjoy competitive pay and comprehensive healthcare benefits. Participate in learning, development, and recognition programs to help you thrive and grow. Flexible time-off policies and mental health resources to support your overall well-being.