Ejecutivo de Servicios

Manage customer inquiries, requests, and complaints regarding plans, services, and billing analysis, ensuring customer satisfaction. Process and authorize equipment orders, plan changes, and balance transfers. Provide timely responses to billing claims and follow up until resolution.

At least 1 year of experience in a call center environment, preferably in HVC, SMEs, or social media. University student in Administration, Economics, Business Engineering, Marketing, International Trade, or similar. Intermediate English proficiency and advanced knowledge of customer service systems.

Tigo offers a dynamic work environment focused on innovation and community development. Employees are encouraged to participate in challenging projects and contribute their ideas to improve customer service.