Gerente Serviço ao Cliente - Vaga Exclusiva para Profissionais Pretos e Pardos

Manage customer service operations, ensuring performance indicators, quality, productivity, deadlines, and customer satisfaction are met. Lead teams, manage suppliers, optimize processes, and implement actions for operational excellence. Analyze and diagnose problems through report extraction and analysis to implement action plans.

Experience in Telecommunications and people management. Experience managing service providers. Technical knowledge in network configuration, operation, and monitoring.

Vivo offers flexible benefits through a digital platform, a corporate smartphone, unlimited voice and data plan, annual bonuses, private pension plan, educational subsidies for children, remote work up to 2 days a week, flexible hours, and a day off for birthdays.