High Volume Business Support Specialist

Take full ownership of customer enquiries and issues, ensuring high-volume demand is met without sacrificing quality. Manage a dynamic workflow across different channels and use creative thinking to diagnose complex issues. Treat every interaction as a retention opportunity and educate customers on product usage to prevent churn.

2+ years in a customer-facing role, preferably in a high-volume environment. Fluent or advanced English proficiency is required. Strong accountability and creative problem-solving skills are essential.

The salary offered for this position is BRL 7,250 gross per month. This is a hybrid position open exclusively to candidates who reside in the Greater São Paulo area, requiring flexibility for rotating shifts including weekends and holidays.