Client Service Analyst CIB

Manage corporate client inquiries, requests, and incidents related to Cash Management products, ensuring efficient and quality service. Follow up on cases until resolution, coordinating with Operations, Product, Technology, and other teams. Provide functional support on payments, collections, accounts, electronic channels, and digital solutions.

Up to 2 years of experience in customer service roles, preferably within the financial system. Bachelor's degree in Finance, Economics, Business Administration, Public Accounting, Industrial Engineering, or related fields. Advanced knowledge of Microsoft Office, especially Excel and PowerPoint.

Flexible work dynamics with a hybrid model. Opportunities for development and learning, including discounts on training and educational platforms. 15 business days of vacation and a birthday day off.