Mid-Funnel Support Operator (On-site Medellín)
holaram.comCore Responsibilities
The role involves managing client-carrier relay by translating requests, collecting necessary information, and ensuring timely follow-ups for both underwriters and clients. Additionally, the operator will handle intake support by completing applications, managing documentation within the CRM, and monitoring inboxes for customer support updates.
Requirements
Candidates must possess strong written and verbal English skills (B2+ level) for professional correspondence and demonstrate excellent organization to manage multiple cases simultaneously. Comfort with CRMs and a proactive sense of urgency are essential for this fast-paced, high-volume environment.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site