Grupo QuintoAndar | Analista de Operações Júnior (CX)

Act as the first point of contact via WhatsApp, phone, and internal platforms to resolve access issues, system errors, and operational inquiries. Provide personalized support to real estate agents, administrators, and managers, ensuring clear solutions without automated responses. Manage tasks autonomously, identifying critical issues and organizing workflow to maintain high productivity and SLA compliance.

Bachelor's degree completed or in progress, with strong communication and writing skills. Proven experience in online/digital customer service operations. Familiarity with ticket management/CRM tools and proficiency in Google Workspace/Excel for data organization.

Competitive salary with variable remuneration based on performance. Fully remote position with various benefits including health insurance, meal vouchers, and a parental leave program.