Customer Onboarding Manager
8amCore Responsibilities
Master the product through a formal onboarding program and continued learning. Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. Proactive outreach to ensure customer success during their first 90 days post-live. Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
Requirements
BA/BS/BE degree required. Exceptional customer relationship building skills. Excellent written and oral communication skills in English. Strong analytical capabilities for advanced problem-solving. Demonstrated experience leveraging AI tools and technologies to improve workflows.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote