Analista Procesos Técnica Residencial
Claro (Argentina, Uruguay, Paraguay)What You'll Do
Propose, manage, and administer continuous improvements to processes to enhance customer experience in phone and digital channels. Obtain, interpret, and present data from various databases using specialized tools for automated diagnostics of user-perceived failures and product improvement opportunities. Generate automated alerts to identify deviations in critical operational indicators impacting end users.
What We're Looking For
Advanced studies or proven knowledge in data acquisition, analysis tools, and process automation (Excel, SQL, Python, Power BI). Minimum of one year of experience in Technical Support processes. Advanced knowledge in mobile networks and residential internet.
What We Offer
The position is based in Córdoba Capital (Call Center).
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid