What You'll Do
Deliver L2 application support for banking and financial systems, resolving incidents and stakeholder queries. Manage the full incident and problem lifecycle using structured management tools. Act as the primary liaison between business users and internal technology teams, translating technical findings into clear communications. Coordinate post-release validation checks following application deployments.
What We're Looking For
More than 3 years of experience in application support roles focused on banking or financial applications at L2 service level. Hands-on experience with Linux, Unix, SQL, Mainframe, and Oracle Database in a production support environment. Advanced English proficiency in both written and verbal communication. Bachelor's degree or equivalent professional experience.
What We Offer
A hybrid working model with 3 days in the office and 2 days working remotely. Access to learning and development resources that support your progression within Citi's global technology function. Competitive compensation and locally relevant benefits designed to support your financial wellbeing and work-life balance.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid