Sr. Technical Writer (Remote Eligible - Costa Rica)
SmartsheetCore Responsibilities
The Senior Technical Writer will plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation, collaborating with teams to ensure content keeps pace with the rapid delivery cadence. Responsibilities include creating various content types, reviewing others' work, leveraging AI tools, and working on site improvement projects and process standardization.
Requirements
Candidates must have 5+ years of experience writing or editing web content and a Bachelor's degree or equivalent experience in a related discipline, along with a strong command of written and oral English (C1+). Essential qualifications include experience developing templates/processes, understanding SEO, familiarity with analytics tools, and demonstrated experience integrating AI tools into professional workflows.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote