Service Desk Level 1 Analyst (Mexico)

Be the first point of contact for technical support via phone, email, and chat. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. Log all interactions in the ticketing system and escalate when needed. Ensure timely and accurate resolution of issues while delivering exceptional customer service.

High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred. 1–2 years in a technical support role, preferably in a service desk environment. Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals.

Remote position with a 1st shift schedule from 7a-4p, Monday through Friday. Pay rate is 17,000 MXN.