Junior Global Customer Support Executive

Serve as the first point of contact for supplier clients, responding to customer inquiries through email, chat, and other digital communication channels. Develop a comprehensive understanding of the NIQ Brandbank portfolio and monitor customer usage of services against contracted allowances. Collaborate closely with Account Managers to ensure assigned customers receive a best-in-class service experience and generate regular customer and business reports.

Bachelor’s degree. Experience in Customer Support, Customer Success, Client Services, or a similar customer-facing role. Fluent English communication skills, both written and verbal. Strong organizational, prioritization, and time management skills.

This role operates on a rotating schedule covering shifts from 07:00 to 15:00 and 12:00 to 20:00 (Mexico Time).