Service Desk Level 1 Analyst (Mexico)
DYOPATHCore Responsibilities
Provide first-level technical support via phone, email, and chat. Troubleshoot issues related to desktops, laptops, printers, mobile devices, software applications, and network connectivity. Document incidents, service requests, and resolutions within the ticketing system. Escalate issues appropriately when additional expertise is required.
Requirements
High School Diploma or equivalent required. 1-2 years of experience in a technical support or service desk environment. Strong customer service and communication skills. Basic understanding of networking concepts and connectivity troubleshooting.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote