People Operations Systems Administrator

Manage and resolve Tier 2 support requests through established channels, maintaining clear requester updates and case records. Troubleshoot recruiting systems, including DocuSign, Gem, and Greenhouse. Monitor request volume and recurring issues to identify risks and opportunities for improvement.

Experience in recruiting operations or a similar operations environment, including managing a request queue or ticketing system. Ability to troubleshoot system issues and document work clearly. Experience with Jira, Salesforce, or a comparable ticketing tool.