Analista de Relacionamento com o Cliente - Vaga Exclusiva para Pessoas com Deficiência (PcD) | Rio de Janeiro/RJ

You will be responsible for post-sale customer service across various communication channels (email, chat, WhatsApp, or phone) and through CRM. You will be evaluated on quality and efficiency metrics to improve customer service continuously. The goal is not just to resolve issues but to delight Brazilian entrepreneurs.

Minimum of 1 year of experience in customer service. Strong oratory and writing skills, with a focus on customer-centric solutions. Ability to solve problems, make decisions, and manage multiple tasks simultaneously. A degree in Social Sciences or Humanities is preferred.

The position offers a hybrid work model based in Cinelândia, Rio de Janeiro/RJ, with a standard 8-hour workday and a 1-hour break. The work schedule is 5x2, which may include weekends.