Asesor Del Contact Center Retencion

Achieve pre-established indices to meet departmental metrics. Channel solutions in conflict situations with customers. Interact with customers intending to cancel, providing comprehensive solutions and mandatory account documentation.

Experience in customer service or retention roles preferred. Strong negotiation skills and ability to handle conflict. Familiarity with customer relationship management tools is a plus.

Tigo offers a dynamic work environment focused on innovation and community development. Employees have the opportunity to participate in challenging projects and contribute innovative ideas.