Customer service & Escalation Specialist
TeKnowledgeCore Responsibilities
The Customer Service & Escalation Specialist acts as the primary contact for complex customer issues, ensuring effective communication and resolution. They lead strategic projects to enhance customer satisfaction and operational efficiency.
Requirements
Candidates should have at least 2 years of experience in customer service or a related field, along with a bachelor's degree in technology or business. Strong communication skills and the ability to manage complex issues are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site