Leasing Coordinator (Phone-Based)
Sagan RecruitmentCore Responsibilities
Location: Remote - Latin America (Within 3 hours of Pacific Time required) Salary Range: 2100 - 2300 USD/month (open flexibility based on experience) Work Schedule: Monday to Friday, 09:00 AM – 06:00 PM (PST), plus occasional brief weekend calls for scheduled showings NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. Position Overview: The Leasing Coordinator owns day-to-day leasing operations for the team, with a strong emphasis on phone communication. This role engages prospective residents, screens applicants, coordinates leasing and move-in workflows, and ensures timely follow-up from first inquiry through move-in. We are looking for someone who takes full ownership of the leasing pipeline with minimal supervision, not just someone who completes tasks. Success requires clear spoken English, phone confidence, strong organization, and consistent follow-through in a structured, process-driven environment. Key Responsibilities: Handle high-volume inbound and outbound calls with prospective residents, applicants, and vendors. Screen and pre-qualify applicants, and follow up with leads to schedule showings and collect documentation. Own the leasing process end-to-end: application review, screening, approval, lease drafting, DocuSign coordination, and signed execution. Coordinate move-in logistics, including documentation, timelines, and unit readiness. Publish and maintain rental listings across platforms, keeping pricing and availability accurate. Maintain accurate records in Aptly, LeadSimple, or similar CRM systems. Proactively flag issues before they escalate, following documented SOPs. Handle occasional brief weekend calls for pre-scheduled showings as needed. Performance Metrics (KPIs) Speed to lead response and follow-up consistency. Conversion rate from inquiry to showing, and showing to application. Accuracy and completeness of CRM data and documentation. Responsiveness during business hours across Slack, email, and internal systems. Qualifications: Strong spoken and written English, neutral or near-neutral accent. Proven high-volume phone experience in leasing, property management, real estate, or sales. Demonstrated stability and tenure in prior roles (minimum 1.5–2 years average). Strong attention to detail, documentation, and follow-through. Comfortable following structured SOPs while working independently in a remote setting, with minimal oversight. Experience with CRM/property management tools. Typing speed of 40+ WPM; familiar with Google Workspace. Able to work exclusively within this role's schedule, with no second job during working hours. Reliable high-speed internet connection, minimum 25 Mbps download and 10 Mbps upload. Reliable computer or laptop with an updated operating system. Nice-to-Haves: Experience with Aptly, Propertyware, ShowMojo, LeadSimple, ZipForms, or DocuSign. Background in leasing coordination or inside sales. Track record against measurable performance metrics (response time, conversions, reviews).
Requirements
Experience with Aptly, Propertyware, ShowMojo, LeadSimple, ZipForms, or DocuSign. Background in leasing coordination or inside sales. Track record against measurable performance metrics (response time, conversions, reviews).
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote