Core Responsibilities

Manage the delivery of support and maintenance services to ensure compliance with contracted service level agreements. Take ultimate responsibility for the timely resolution of problems, incidents, and escalations to drive customer satisfaction.

Requirements

Requires a diploma or equivalent work experience with 2-4 years of relevant experience in Customer Service Management. Proficiency in written and spoken business English is required.

Additional Information

Experience Level

2-5

Job Language

Spanish

Work Mode

On-site