Technical Support Specialist
AppDirectCore Responsibilities
Interact directly with customers and their partners via email (Zendesk). Troubleshoot technical issues and brainstorm solutions to address customers’ needs. Investigate and escalate bugs to the T2 technical team. Maintain help center and internal knowledge bases to ensure up-to-date information.
Requirements
2+ years of software support experience, preferably in a startup capacity. Outstanding customer service and written communication skills. Proven internal communication skills in small and large teams.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote