Senior IT Support Engineer
DEPT®What You'll Do
Own ticket queue quality, SLA performance, and escalation resolution. Lead and optimize onboarding/offboarding workflows. Act as an escalation point for complex technical issues across the region. Mentor junior team members and conduct knowledge-sharing sessions.
What We're Looking For
Bachelor's degree in Information Technology, Computer Science, or a related field. 6+ years of experience in IT support or related roles. Strong knowledge of IT software and hardware support. Experience with Atlassian tools like Jira, Confluence, etc.
What We Offer
Premium healthcare through OSDE for the employee and their immediate family members. Monthly reimbursements for Wi-Fi/electricity expenses and training/English classes. Flexible vacation policy.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Hybrid