Grupo QuintoAndar | Especialista de Operações e Parceiros

Lead indirectly the partner notary offices, being responsible for results and operational improvements that impact customer experience. Map and proactively diagnose bottlenecks and friction points in the service operation. Conduct end-to-end continuous improvement projects, from conception and design of the solution to implementation and operational stabilization.

Solid experience in Customer Service Operations, with mastery of processes, performance indicators, and management tools. Previous experience in BPO structures, understanding the routine, hierarchy, and challenges of the front line. Advanced stakeholder management and communication skills, with negotiation and influence capabilities in a fast-paced, matrix environment.

The company offers a competitive salary, profit sharing for eligible roles, and variable compensation for eligible positions. Health benefits include health and dental plans, life insurance, and psychological support. There is also a flexible work model with remote work options and various family support benefits.