Customer Support & Service Coordinator (HVAC)

Pick up inbound calls and emails, log customer details in Service Titan, and get technicians dispatched to the right jobs. Call customers the day after a job is finished to ensure satisfaction and provide updates on parts. Join daily check-ins with the team and manage the CRM portal and email inbox to answer builder and client questions quickly. Help improve follow-up processes using basic automation or AI tools.

2+ years of experience in customer service for a home service company (HVAC, Plumbing, or Electrical). Familiarity with basic AC terms and experience using Service Titan or similar scheduling software. Fluent in English, with Spanish as a plus. Comfortable working Eastern Time hours and available for busy weekends or holidays.

Compensation ranges from $1,400 to $1,600 per month for a full-time contractor position. The role is fully remote, with a stable, long-term opportunity in a growing company that values its employees.