Grupo QuintoAndar | Analista de Canais Críticos 2 Pleno (Resolução de Conflitos - CSI)

Manage end-to-end resolution of complex third-level tickets across Special Cases and Subsidies teams. Conduct in-depth investigative analyses to identify root causes and propose fair solutions. Engage in proactive phone communication to negotiate resolutions with empathy and firmness. Collaborate with legal teams to provide detailed technical defenses for civil processes and regulatory bodies.

Solid experience in customer service for high-complexity issues or conflict mediation. Strong analytical skills and autonomy in interpreting complex scenarios. Excellent verbal communication and proactive negotiation skills. Previous experience in critical support situations or legal interface is a plus.

The position offers a hybrid work model, requiring in-office presence twice a week in Vila Leopoldina, SP. The company emphasizes a transparent selection process and provides feedback to all applicants.