SMB Success Senior Manager

Lead and coach a team of 4 to 6 Customer Success specialists in the SMB segment, focusing on retention, product adoption, and renewals. Own the retention strategy for a high-volume portfolio, ensuring the team meets targets for churn, retention, and adoption. Design and scale digital, low-touch customer success models using automation and AI-first solutions.

Proven experience in leadership roles within Customer Success, Account Management, or Sales, focused on high-volume portfolios. Strong background in digital-first operations, managing large portfolios through scalable models. Hands-on experience with CRM and automation platforms such as Salesforce or HubSpot.

Flexible work arrangements with hybrid options available. Comprehensive benefits including health, dental, and life insurance, along with a flexible benefits program. Paid parental leave and generous paid time off policies.