What You'll Do
Ensure timely responses to incidents, operational requests, and service needs from branches. Monitor service metrics, productivity, response times, and compliance with service level agreements (SLA). Verify adherence to established policies, procedures, and guidelines for network operations. Analyze trends, recurring incidents, and feedback from branches to propose actions that enhance service efficiency and quality.
What We're Looking For
Mandatory experience in customer service and sales. Experience in banking institutions is required. Completed bachelor's degree. Desirable AMIB figure in A. Proficient in Office and internal banking software.
What We Offer
Santander offers a competitive salary and a comprehensive benefits package designed to support your life, goals, and well-being. Health is prioritized through a global wellness program, and support for family care is provided. Opportunities for growth, international mobility, and career paths are encouraged.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site