ITSM Incident & Problem Manager
ConveraCore Responsibilities
Manage high-severity incidents and problem management processes to ensure service availability and reliability. Lead executive communications during crises and drive continuous improvement through post-incident reviews and observability enhancements.
Requirements
Requires 3-6 years of experience in Incident and Problem Management within 24x7 production environments. Must have strong knowledge of ITIL frameworks and hands-on experience with ITSM and monitoring tools.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid