Scaled Customer Manager
DocusignCore Responsibilities
The role involves conducting one-to-one customer engagements focused on product adoption, value realization, and satisfaction by preparing for meetings using customer data and following defined success frameworks. Responsibilities also include identifying growth opportunities, influencing renewal readiness, and collaborating with internal teams to ensure a coordinated customer experience.
Requirements
Candidates need at least two years of experience in a customer-facing role like Customer Success or Account Management, preferably within SaaS or technology, with proven experience in consultative customer engagements focused on product value and satisfaction. Preferred qualifications include identifying upsell opportunities and familiarity with vertical-specific customer needs.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid