Head of Customer Support
Ruby LabsCore Responsibilities
The Head of Customer Support will lead and scale the customer-facing operations, setting strategy, building the team, and ensuring interactions reflect platform quality and integrity. Key duties include owning support KPIs, developing operational processes, and maintaining oversight of payout and verification security.
Requirements
Candidates must have a minimum of five years in customer support or operations, including at least two years in a leadership capacity, with strong KPI management skills. Familiarity with KYC, AML, and fraud prevention processes, especially within a regulated context, is essential.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote