Customer Service and Sales Representative - Montego Bay, JM
Advanced Call Center Technologies, LLCCore Responsibilities
Customer Service Representatives handle inbound calls to assist consumers with inquiries related to billing, payments, credits, fraud alerts, and various services like internet, cell phone, and mortgage servicing. Agents must meet individual service and sales goals while maintaining high standards for quality and productivity.
Requirements
Candidates must possess excellent communication and interpersonal skills, strong problem-solving and negotiation abilities, and be self-driven to meet performance targets. Essential requirements include the ability to pass a criminal background check, good data entry accuracy, and the capacity to multitask effectively while documenting information.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site