QA Team Lead- Contact Center
Plata CardCore Responsibilities
Guide, motivate, and supervise a team of analysts, ensuring compliance with quality standards and fostering a high-performance environment. Implement coaching and mentoring strategies to enhance professional development and continuous improvement. Identify improvement opportunities based on quality trends, feedback, and key metrics, and design action plans to elevate team accuracy and productivity.
Requirements
Minimum 1 year of experience in QA functions in high-volume environments, preferably in contact centers or the financial sector. Experience in leading, developing, and motivating teams while managing workloads in dynamic settings. Attention to detail for identifying errors and risks in processes, with a preventive focus.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site