Assistente de Triagem
OLIVER AgencyCore Responsibilities
The role involves performing detailed triage of social media interactions, identifying intent and urgency, and accurately routing comments and messages to the correct internal teams according to predefined rules. Responsibilities also include tagging, categorizing, registering interactions, supporting moderation by flagging abuse, and ensuring all demands meet deadlines and SLAs.
Requirements
Candidates must possess fluent/advanced English for daily communication with global teams and demonstrate a strong focus on quality, ensuring high accuracy in registration and categorization even under fast pace. Essential qualities include good discipline for following structured processes, strong ownership of deadlines, and a calm, professional demeanor when handling sensitive messages.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Portuguese
Work Mode
Remote