Retail Customer Care Associate

Identify and assess clients’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open communication. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Engage customers through inbound calls, chats, and emails, addressing various topics such as returns and order status.

A minimum of 4 CXC/GCE subjects including English Language and a numeric subject, or a U.S. high school diploma or GED. Must have flexible availability to work any day and any assigned shift weekly. Experience in customer service is preferred. Good typing skills – minimum 35 wpm with 80% accuracy.

Must be able to train and/or work onsite. Attendance and commitment to being present and on time for your full shift each day is crucial.