Staff Technical Support Engineer, Backline

Own advanced technical investigations escalated by Frontline Support, and diagnose complex customer issues across Windows, macOS, Linux, networking, cloud, endpoint, and security environments. Reproduce issues and perform structured root-cause analysis, reviewing logs, telemetry, diagnostic data, system behavior, and customer environments. Create troubleshooting guides, knowledge articles, diagnostic workflows, and technical training.

5 or more years of experience in Technical Support, Customer Engineering, Systems Engineering, Security Engineering, or a related technical role. Strong Windows, macOS, or Linux operating system knowledge, along with strong networking and enterprise security fundamentals. Experience with AWS, Azure, GCP, Kubernetes, or container environments, and with scripting or automation using Python, PowerShell, Bash, or similar languages, is highly desirable.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, competitive leave benefits, private medical, dental, and vision insurance, and a hybrid work model with flexible hours.