Especialista de Automação e Processos (Business Development)

Actively support and resolve product tickets for internal operations and client solutions. Identify operational bottlenecks and opportunities for process improvement. Develop automation tools and workflows to enhance productivity. Define and monitor operational KPIs and SLAs, translating data into actionable insights.

Proven experience in Operational Planning, Efficiency, Performance, or Operations roles. Demonstrated ability in managing tickets, root cause analysis, and internal/external client support. Practical knowledge of process automation tools (e.g., Make, Zapier, Python) and ticket management systems (e.g., Zendesk, Jira). Advanced proficiency in Excel/Google Sheets for data manipulation and performance reporting.

The company offers a meal allowance, health and dental insurance, transportation for on-site and hybrid roles, extended maternity and paternity leave, childcare assistance, health partnerships, educational incentives, discounts on air travel, and access to educational materials for employees' children.