Grupo QuintoAndar | Analista de Operações (CX) - Exclusiva PCD
QuintoAndarCore Responsibilities
Act as the frontline support via Phone, WhatsApp, Email, and Cognito to ensure agile resolution of access issues, system errors, and operational questions, offering personalized and humanized support to partners. Manage tasks intelligently by prioritizing critical business needs and act as a bridge between partners and internal areas like Product and Technology to report systemic errors and suggest improvements.
Requirements
Candidates must have completed or be currently pursuing higher education in Administration, Communication, Management Processes, Technology, or related fields, coupled with solid experience in online customer service operations or digital channel support. Essential competencies include autonomy, assertive communication, resilience for high-volume routines, and proficiency with productivity tools like Google Sheets/Excel and Google Docs/Word.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Remote