Executive Assistant & Customer Care Coordinator

Key Responsibilities:

Executive & Administrative Support

Manage and prioritize the founder’s calendar, meetings, and travel logistics.
Draft, proofread, and manage professional correspondence in the founder’s voice.
Prepare meeting notes, follow-ups, and action trackers.
Maintain organization across multiple workstreams and documentation.
Conduct light desk research on prospective investors, partners, vendors, and market trends.
Coordinate with vendors, customers, and internal team members as needed.
Assist with invoices, payment processing, and other light administrative tasks.
Support ad hoc administrative and operational projects as the company grows.

Customer Care & Lead Follow-Up

Manage inbound customer inquiries across email, text, phone, and other communication channels.
Respond to prospective customers in a warm, professional, and timely manner.
Follow up proactively with new leads who have expressed interest in the company’s services.
Answer basic customer questions and provide helpful information to prospective customers.
Guide interested prospects through the booking process and help convert inbound interest into booked appointments.
Coordinate appointment scheduling and assist customers who need help booking or rescheduling.
Track open customer inquiries and leads to ensure opportunities do not fall through the cracks.
Take ownership of follow-ups from initial inquiry through resolution or booked appointment.
Maintain a consistently professional and customer-focused communication style across all channels.

POSITION: Executive Assistant & Customer Care Coordinator
Location: Remote (LATAM and Philippines)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Compensation: 1000 - 1500 USD/month

Note: Independent contractor position

WE'RE LOOKING FOR SOMEONE WHO HAS:

• Executive & Administrative Support Manage and prioritize the founder’s calendar, meetings, and travel logistics.
• Draft, proofread, and manage professional correspondence in the founder’s voice.
• Prepare meeting notes, follow-ups, and action trackers.
• Maintain organization across multiple workstreams and documentation.
• Conduct light desk research on prospective investors, partners, vendors, and market trends.
• Coordinate with vendors, customers, and internal team members as needed.
• Assist with invoices, payment processing, and other light administrative tasks.
• Support ad hoc administrative and operational projects as the company grows.
• Customer Care & Lead Follow-Up Manage inbound customer inquiries across email, text, phone, and other communication channels.
• Respond to prospective customers in a warm, professional, and timely manner.
• Follow up proactively with new leads who have expressed interest in the company’s services.
• Answer basic customer questions and provide helpful information to prospective customers.
• Guide interested prospects through the booking process and help convert inbound interest into booked appointments.
• Coordinate appointment scheduling and assist customers who need help booking or rescheduling.
• Track open customer inquiries and leads to ensure opportunities do not fall through the cracks.
• Take ownership of follow-ups from initial inquiry through resolution or booked appointment.
• Maintain a consistently professional and customer-focused communication style across all channels.

If you meet these requirements, we'd love to receive your application.