Digital Service Office Manager

Oversee and control the Request, Incident, Problem and Change Management services to ensure they work efficiently. Act as the escalation point of contact for major incident and problem management when agreed SLAs are not being met. Define and create the service measurement framework that determines service efficacy for the in-scope services.

5+ years of experience in IT Service Management & Operations. 5+ years of management experience. ITIL v4 Managing Professional (MP) or Strategic Leader (SL) or ITIL v3 Expert studies (preferably with formal certification). Advanced command of the English language.