What You'll Do
Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources. Analyzes trends such as call volume and attendance to plan for potential overstaffing or understaffing conditions. Communicates call center performance and provides updates regarding the business state to WorkForce Leaders.
What We're Looking For
Bachelor’s Degree or equivalent work experience. At least 6 months of experience in Real-Time Monitoring or Workforce Analysis. Advanced knowledge in MS Office, especially Excel, and relevant WF tools such as IEX and CMS.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
On-site