What You'll Do
Establish and consistently meet client program service goals in performance and quality. Manage call lists, analyze data, and implement program changes to achieve client objectives. Lead and develop a high-performance team by coaching and mentoring staff, and evaluate performance through appraisals.
What We're Looking For
Bachelor's degree required. 5+ years of supervisory or management experience, preferably in BPO. Strong knowledge of customer contact center operations and proficiency in MS Word and Excel.
What We Offer
This is a full-time position. The role involves standard office equipment usage and may require lifting up to 20 pounds occasionally.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
On-site