Analista de Ouvidoria

Analyze customer manifestations with a critical eye and focus on definitive case resolution. Act as a link between customers and internal areas, promoting effective and transparent discussions for improvement opportunities. Conduct phone support to receive, register, and analyze demands from this channel.

Knowledge of Ombudsman activities, Customer Service, or related areas. Strong analytical skills and ability to interpret complex information. Proficiency in Microsoft Office, especially Word. Familiarity with regulatory bodies and consumer service platforms.

The company offers a profit-sharing program, meal assistance, medical and dental plans, childcare assistance, transportation allowance, and various personal support programs.