Customer Success Manager (Telecom/SaaS)

Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings. Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution, coordinating the right internal teams to deliver on commitments. Document account activity, identify process improvements, and independently recommend changes that improve customer experience and operational efficiency.

2+ years of client relations or account management experience. 2+ years of experience with mobile, cellular, IoT, or related technology solutions. A bachelor’s degree or equivalent practical experience is preferred.