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Customer Success Manager
trivium.orgCore Responsibilities
The CSM is responsible for onboarding new clients and serving as the primary point of contact to ensure retention and goal achievement. They collaborate with internal teams to track performance metrics and develop standard operating procedures for the department.
Requirements
Requires 3+ years of experience in customer success or account management, preferably within a marketing agency. Candidates must have a strong understanding of SEO, social media advertising, and proficiency with tools like GoHighLevel and Asana.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote